Overview
Every order is custom printed to the artwork, dimensions, quantities, and layout submitted at checkout. Because custom transfers cannot be restocked or resold, the available solution depends on whether the problem came from our production or fulfillment, shipping damage, the submitted artwork, or application.
Final sales and artwork responsibility
Custom-printed transfers are final sale once production begins. Before checkout, review spelling, transparency, print dimensions, placement, image quality, quantity, and your right to reproduce the artwork. The saved layout and original uploads are the production instructions. An order may be changed or cancelled only if our team confirms production has not started.
When we will reprint or refund
Contact us within seven calendar days of confirmed delivery. Eligible issues include:
- A verified production defect such as material blur, bleeding, contamination, or incomplete printing.
- A fulfillment error such as the wrong design, sheet size, or quantity, or a missing item.
- Physical shipping damage that makes the transfers unusable.
After review, we may reprint the affected items at no charge or issue an appropriate partial or full refund.
What is not covered
- Customer order choices, including the wrong dimensions, quantity, orientation, sheet size, layout, or shipping address selected at checkout.
- Problems already present in the submitted artwork, such as low resolution, unwanted backgrounds or pixels, transparency, spelling, sizing, placement, edge quality, or color choices.
- Normal differences between a backlit screen preview and printed output, or results affected by garment color, fabric, coatings, heat, pressure, or application conditions. A screen preview is not a calibrated color proof.
- Damage, lifting, peeling, scorching, dye migration, or wear caused by improper storage, incompatible materials, incorrect pressing settings, uneven pressure, or wash and care practices.
- A change of mind after production begins, carrier delay by itself, or a delivery problem caused by an incorrect or incomplete address supplied with the order.
Cancellations and shipping problems
Contact us immediately if an order needs to change or be cancelled. A full cancellation refund is available only before production begins, and Rush Production orders may start the same business day. Report stalled, missing, misdelivered, or damaged packages promptly so we can help investigate. Address-related delivery problems are not covered when the submitted address was incorrect or incomplete.
How to request help
Email hello@impacttransfers.com or use the Contact page within seven days of delivery. Include the order number, affected design and quantity, a brief description, and clear full-view and close-up photos. For shipping damage, include the package and label.
Keep the affected transfers and packaging until the review is complete; do not mail anything back unless we provide instructions. We aim to acknowledge complete claims within one business day.
Refund and reprint processing
We review the evidence against the artwork, layout, order, and production records. Approved refunds return to the original payment method; bank posting times vary. Shipping, delivery, and rush-production charges are not normally refundable after those services have been used, except when required by law or included in an approved resolution for our error.
Contact
Email hello@impacttransfers.com with the subject “Refund or Reprint Claim” and your order number, or use the Contact page at impacttransfers.com/contact. Sending complete details and photos with the first message helps us review the claim faster.